A blind study found patients overwhelmingly prefer AI’s empathy. Here’s why that’s a good thing, and how to use it to your advantage.

 “When adopted, AI doesn’t replace skills; it enhances them.” – Menlo Ventures*

A blind study had participants read responses from both human doctors and AI.

8 out of 10 said the AI doctor was more empathetic.

Not more accurate.

Not faster.

More empathetic.

Most people panic when they hear stuff like this.

They worry about robots taking over.

Jobs disappearing.

The world going cold.

Here’s a better take: this is the greatest opportunity of your career.

1. AI isn’t replacing humans. It’s revealing where we can improve.

If AI can outshine trained professionals in something as human as empathy, that’s not a threat.

It’s a mirror.

It shows us what “great” actually looks like.

Want to write better emails? Ask AI to help you.

Want to deliver better customer care? See how it would handle your toughest cases.

Want to lead more effectively? Ask it how a top CEO would coach your team.

You don’t have to guess anymore.

You can prompt it, study it, copy it – then grow.

Most people will resist.

Some will evolve.

And the ones who do? They’ll lead.

2. AI can train your team

Most businesses rely on shadowing or gut instinct to teach communication.

AI can do it better. And instantly.

It can write example replies.

Roleplay tough customer convos.

Coach tone, clarity, and empathy – 24/7.

Your team gets consistent, on-demand feedback.

Your time is freed up.

And everyone levels up, fast.

It’s not just automation.

It’s duplication of your best self, at scale.

 3. The unfair advantage for small businesses

Let’s face it, most small teams are stretched thin.

You can’t afford to hire extra staff, work 24/7, or be the emotional rock for every customer (or employee!).

This is where AI wins.

It can:

• Deliver empathetic, high-quality support, without burning out
• Handle routine tasks so your team can focus on real strategy
• Operate at enterprise-level speed, with a solo-operator budget
• Train you while it works beside you
• Help you move faster than the big guys stuck in red tape

This isn’t about keeping up.

It’s about leapfrogging the competition using AI as your teammate.

And the earlier you learn this stuff, the bigger your edge becomes.

Clarico AI is your home base for understanding and applying AI, without the jargon or overwhelm.

Whether you’re a business owner or the team’s unofficial “AI person”, this is where you sharpen the sword.

– Zac

*in ‘2025: The State of Consumer AI’ 

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Disclaimer:

This newsletter is for general information only and isn’t business, legal, or financial advice. Examples are illustrative and not guarantees. Always consider your own circumstances before acting.